PakLite Electrical Industries Pvt. Ltd. (“PakLite”, “we”, “our”, or “us”) operates www.paklite.com, offering LED lighting products for residential, commercial, and industrial applications across Pakistan.

We aim to provide a convenient and reliable shopping experience, from order placement to product delivery. This Shipping Policy explains how orders are processed, shipping charges are determined, deliveries are handled, and shipping-related concerns are addressed.


1. Shipping Coverage

PakLite serves customers across Pakistan through its online store and delivery arrangements.

  • Delivery availability depends on the customer’s location and courier service coverage.
  • Shipping to remote or less accessible areas may require additional arrangements.
  • Certain large, heavy, or bulk orders may be subject to separate shipping conditions.
  • Customers may contact our support team to confirm delivery availability before placing an order.

2. Order Processing

Once an order is placed through our website, it is reviewed for payment status, product availability, and delivery information.

  • Orders are processed after the required details and payment arrangements have been confirmed.
  • Order processing may be affected by weekends, public holidays, or product availability.
  • If an ordered product is unavailable, our team may contact the customer regarding available options.
  • Customers should provide accurate contact details and a complete shipping address to avoid processing delays.

Order confirmation does not guarantee immediate dispatch.

3. Shipping and Delivery Time

Delivery time depends on the destination, product availability, order size, and courier arrangements.

  • Estimated delivery information may be provided during order confirmation or through customer support.
  • Deliveries to major cities and remote locations may have different transit times.
  • Bulk orders and products requiring special handling may take longer to prepare and dispatch.
  • Delivery estimates are not guaranteed arrival dates.

PakLite makes reasonable efforts to arrange timely deliveries. However, unexpected transportation issues, courier delays, adverse weather, public holidays, or circumstances beyond our control may affect the delivery schedule.

4. Shipping Charges

Shipping charges may vary based on the delivery location, product dimensions, weight, quantity, and shipping method.

  • Applicable shipping charges will be communicated during checkout or order confirmation, depending on the ordering method.
  • Additional charges may apply to bulky products or deliveries requiring special arrangements.
  • Customers will be informed of any additional shipping charges requiring their approval before dispatch.
  • Promotional shipping offers, where available, are subject to the conditions of the relevant promotion.

5. Order Confirmation and Tracking

After placing an order, customers may receive confirmation through the contact details provided during checkout. Once an order has been dispatched, tracking information may be shared where the delivery service supports shipment tracking.

Customers can also visit the Track Order section on our website or contact PakLite customer support for available order status information.

6. Delivery Address and Customer Information

Customers are responsible for providing accurate and complete delivery information, including:

  1. Recipient’s full name
  2. Active mobile number
  3. Complete delivery address
  4. City and postal code, where applicable
  5. Any relevant delivery instructions

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional shipping charges. Customers should contact PakLite as soon as possible if they need to correct their delivery details.

7. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful if the recipient is unavailable, the shipping address is incorrect, or the courier cannot contact the customer.

In such cases:

  • The courier may attempt delivery again, depending on its service arrangements.
  • Additional shipping charges may apply to repeated delivery attempts.
  • Orders may be returned to the sender if delivery cannot be completed.
  • Customers may contact our support team to discuss available redelivery options.

8. Damaged, Incorrect, or Missing Products

We encourage customers to inspect their parcels upon delivery. If a shipment arrives damaged, contains an incorrect product, or has missing items, customers should contact PakLite customer support promptly.

To help us review the issue, customers may be asked to provide:

  • Order number or proof of purchase
  • Photographs of the product and packaging
  • A description of the issue
  • Relevant delivery or courier information

Each case will be reviewed based on the available evidence and applicable company policies. Customers should retain the original packaging until the issue has been reviewed.

9. Order Changes and Cancellations

Customers who wish to change or cancel an order should contact PakLite customer support as soon as possible.

  • Changes may be accommodated before an order has been dispatched.
  • Once a shipment has been handed over to the courier, changes or cancellations may be restricted.
  • Any applicable shipping or return charges will be communicated when the request is reviewed.
  • Order cancellation and refund eligibility depend on the order status and applicable company policies.

10. Bulk and Commercial Orders

PakLite also supplies LED lighting solutions for commercial, industrial, and project-based requirements.

Large-volume purchases may require separate arrangements for packaging, transportation, and delivery scheduling.

Shipping costs and delivery conditions for such orders may be confirmed directly with our sales or customer support team.

11. Warranty and Product Claims

Shipping-related concerns and product warranty claims are handled separately.

For product defects, warranty eligibility, or warranty-related assistance, customers should refer to our Warranty Policy and follow the applicable claim procedure.

Warranty coverage is subject to the terms and conditions of the relevant product.

12. Changes to This Shipping Policy

PakLite reserves the right to update or modify this Shipping Policy to reflect changes in shipping arrangements, delivery services, operational requirements, or applicable regulations.

Updated information will be published on this page. Customers are encouraged to review the policy before placing an order.

13. Contact Us

For shipping inquiries, order updates, delivery concerns, or assistance with online purchases, please contact:

  • PakLite Electrical Industries Pvt. Ltd.
  • Email: info@paklite.com
  • Phone: +92-55-4272890-3
  • Address: Paklite Electrical Industry, Sheikhupura Road, Ittefaq Colony, Gujranwala, 52250, Pakistan
  • Website: https://paklite.com/

We are available to assist customers with questions regarding their orders and shipping arrangements.

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